[objectra] noun
Definition: Tailor made software, off-the-peg convenience.

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Helpdesk

Objectra has been configured as a Helpdesk to manage IT support calls, holding information on …

  1. Customers / Contacts
  2. Asset Details linked to Customers
  3. Tickets linked to Contacts
  4. Tickets allocated to Techs
  5. Tasks with time logging
  6. IP address records
  7. Application records
  8. Knowledgebase
  9. Wiki
  10. Statistical Reports

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